Personalised sessions
| CARE STAFF - INCLUDING RNS AND ENS (CS) | ||||
|---|---|---|---|---|
| Reference CS | Topic | Current Standards |
New Standards |
Description |
| 1 | Adjustment Disorder | 3.4 | 1.1, 1.2,2.3 | What it is and how it impacts on the Quality of Life of the consumer and on the delivery of care and. How to help our consumers settle into their new home. |
| 2 | Bowel Care | 2.4 | 2.2,3.2 | Pathophysiology of healthy bowel function, impact of illness and medication on bowels and evidenced based best practice on bowel management. |
| 3 | Buddy shifts | 1.3, 1.6, 2.3, 3.3 | 7.1,7.2, 7.4 | How to be a good buddy! Demonstrating, orientating, Policies and Procedures and supporting them in adjusting to the new work place. The ongoing Mentor role. |
| 4 | Care Plans – presentation | 1.8, 2.4 | 2.2,2.3, 2.5,2.6 | Development and function of Care Plans, Roles and Responsibilities of staff. |
| 5 | Conflict, responding to… | 1.4, 3.9 | 1.1, 1.2, 6.1, 6.3, 6.4, 6.5, 7.2, 7.3 | Explore the role of conflict, identify common causes of conflict and ways of managing conflict within the roles and responsibility of the staff. Discuss conflict in the context of Customer Service and the importance of referring up and documentation. |
| 6 | Continuous Improvement (CI) - everybody’s business | 1.1, 2.1, 3.1, 4.1 | 8.3 | Role and Responsibilities of all staff in CI. Explore the development of a CI plan and the sources of change. Connect all the participants with the process. Affirm all staffs’ roles in the development, implementation and evaluation of CI initiatives |
| 7 | Continence Management – Urinary | 2.12 | 2.2,2.3,2.4,2.6, 3.1, 3.2 | Basic understanding of Urinary Continence, both physically and psychologically and the different types of Incontinence. Explore strategies to improve consistence and minimize incontinence. Review the correct allocation of pads and the correct application of pads to maximise their function. |
| 8 | Consumer (Customer) Service | 3.4, 3.5, 3.6, 3.9 | 1.1,1.2, 6.1 | Participants will explore the link between their attitude and behavior and the reputation of the organization, occupancy and the health and wellbeing of their consumers and job satisfaction. Explore and address some of the barriers to excellent Consumer service. |
| 9 | Consumer Driven Care in RAC | 3.5, 3.9 | 1.1,1.2, 1.3, 2.3, 2.6, 6.1 | Person centered care to the next level. Participants will review the standards, legislation and procedures within their role and identify how consumer’s requests drives the care within a RISK framework |
| 10 | Deteriorating Consumer (consumer) the role of all staff | 2.4 | 3.5 | Early Identification and action of the deteriorating consumer and appropriate actions to prevent unnecessary hospitalisation or premature death. |
| 11 | Diversity(Multicultural, LGBTI, Rural, Baby boomers and subcultures) | 3.4, 3.6, 3.8, 3.9 | 1.1, 1.2,1.3, 1.5, 2.4, 4.1, 6.2 | Explore the definition of Diversity, legislation and what that means to Aged Care today and, in the future, focusing on the individual rather than the group. Explore the cultural lives of our Australian older consumers as well as those from different countries and beliefs and practices. Safe opportunity to explore personal beliefs. |
| 12 | Dementia overview | 2.4, 3.13 | 2.1, 2.2, 3.1, 3.2, 3.5, 3.6 | Participants will understand the Pathophysiology of Dementia, review common forms of dementia and their impact on the Consumers Quality of Life. This session will include an explanation of BPSDs (Behaviours and Psychological Symptoms of Dementia). |
| 13 | Depression, Anxiety and Adjustment Disorder | 2.4, 2.13, 3.4 | 2.1, 2.2, 3.1, 3.2, 3.5, 3.6 | Differentiate between them, identify impacts of these disorders on Quality of life and provision of care, diagnosis and management strategies |
| 14 | Diabetes | 2.4, 2.5 | 2.1, 2.2, 3.1, 3.2, 3.5, 3.6 | Pathophysiology, types of Diabetes and treatments, identifying changes and actions. Diabetes and other disorders. Dementia and diabetes. Explore the role care staff and RN’s in the consumer-focused management of Diabetes. |
| 15 | Diseases and disorders Parkinson’s Disease, COPD, Renal failure | 2.4, 2.5 | 2.1, 2.2, 3.1, 3.2, 3.5, 3.6 | Selection of specialty sessions on specific diseases and disorders arranged on request. |
| 16 | Documentation | 1.8 | 2.6,3.6, 4.3 | Participants will understand the purpose of accurate and timely documentation. Staff will address complex documentation and the processes to ensure all required information is captured accurately. |
| 17 | Emotional Support | 3.4 | 1.2, 2.2, 2.3, 4.1, 5.1 | Support the consumers and their supports by Listen with intent - Participants will improve their ability to improve QOL by identifying common emotional needs of consumers, families and colleagues as well strategies to assist, including Active listening, referring on and documentation. |
| 18 | Emotional support – Grief and Loss | 3.4 | See Grief and loss | |
| 19 | End of life Care | 2.9 | 3.2, 3.4 | See Palliation |
| 20 | Eyes, Ears and Nose Care | 2.16 | 2.1, 2.2, 3.1, 3.2, 3.5, 3.6 | Often forgotten parts of our consumer’s’ bodies - How to observe for changes and manage this area of care, procedures are explained and reviewed to ensure consumers have a positive outcome in their clinical care. |
| 21 | Foot Care | 2.4, 2.11, 2.14, | 2.1, 2.2, 3.1, 3.2, 3.5, 3.6 | Improve QOL by exploring common disorders that impact on Healthy feet and the consequences. Review evidenced based quality foot care including observations and the importance of referring on and documentation. |
| 22 | Falls Prevention | 2.4, 2.6, 2.11, 2.14, | 3.1, 3.2,3.3, 1.2, 8.2,8.3 | Participants will be enabled to collaborate with consumers and their choices to minimize falls. Improve awareness of the importance of falls prevention, review disorders that impact on falls, review the use of restraints, identify strategies to decrease the number and impact of falls within the context of consumers’ rights, choices and dignity. The role of effectiveness of a multidisciplinary approach including care staff and the need for clear current directives for staff to follow to ensure safety of consumers. |
| 23 | Grief and Loss | 3.4 | 1.2, 2.2, 2.3, 4.1, 5.1, 3.4 | Staff explore common losses experienced by our consumers through their past and present lives. Staff will develop an understanding if the impact of grief in the provision of care and explore strategies to manage and explore work situations they face with Grief and Loss. |
| 24 | Grieving Process for Staff(WH&S) | 4.5 | 8.3 | Improve consumer outcomes by addressing that Staff are often faced with challenging situations within aged Care. WH&S regulations required we support our staff. This session enables staff to develop coping skills to manage complex situations such as death, protracted painful illnesses, suicide, complex incidents |
| 25 | Incident Reporting | 1.8 | 2.6,3.6, 4.38.2, 8.3 | Consumers will be safe by the organisation reviewing performance. Definitions, referring up, accuracy, language and documentation. How to accurately document for later review. Keeping out of the Coroner’s Court. Review a clinical incident and discuss. |
| 26 | Leadership and Role -modeling | 1.5, 2.3, 3.3, | 8.2,8.3 | For the informal leader, how to improve outcomes in your workplace by being an effective and respected leader. What is role modeling and positive feedback to enhance performance. |
| 27 | Lifestyle – is for all staff, its more than activities(Wellbeing) | Standard 3 | 1.1, 1.2,2.1, 3.1,4.2, | The consumer will be able to “do the things of interest to them” (4.2) Explore the role of all staff in creating a consumer-focused meaningful life within our facilities. What does Quality of life mean? Standard 3 and what does it mean for each of us. How our customer service and consumer focus reflect on our organisation’s reputation. |
| 28 | Lifestyle staff and their scope of responsibilities(Wellbeing) | Standard 3 | 4.2, 8.3 | More than cutting doylies and bingo – our lifestyle team are required to embrace much of Standard 3 (4.2) – from identifying changes in consumers’ psycho-social wellbeing to sourcing and delivering diversity in meaningful activities that are individualised..and don’t forget the Christmas party! We explore the scope of the Lifestyle team role, reporting, delegation, inspiring others, accountability and prioritizing. |
| 29 | Lifestyle programing in Diversity | 3.7 | 1.1,1.2, 4.2 | Consumers have varying backgrounds and interests. Learn how to improve their QOL. Review diversity within RAC and explore ways of developing activities within the changing landscape of our consumer base. |
| 30 | Managing Challenging Behaviours (MCB) and Behaviours and Psychological Symptoms of Dementia (BPSD) | 2.13 | 1.1, 1.2, 1.3 1.4,2.2,2.3,2.5, 2.7, 3.1, 3.3, 3.5, 4.3 | Consumers QOL will improve with a thorough understanding of who they are and what are the Challenging Behaviours and who is challenged. Reviewing common causes of challenging behaviours from Adjustment disorder to Dementia, Mental health disorders and delirium. We explore consumer’s rights and choices within these diagnoses. How changing attitude and the development of an accurate and adaptive Care Plan can achieve amazing care for our consumers. |
| 31 | Medication Management for Medication endorsed non-Registered staff | 2.7 | 3.1, 3.2, 7.3, 8.3 | Consumers will have improved outcomes as Medication Management is provided accurately and appropriately. Review National Legislation framework, policy and procedures risks, reporting and documentation |
| 32 | Medication management – Witness S8 medication and telephone orders | 2.7, 2.8 | 3.1, 3.2, 7.3, 8.3 | Consumers will have improved outcomes as Medication Management is provided accurately and appropriately. Review National Legislation framework, policy and procedures risks, reporting and documentation Training and competency |
| 33 | Neurological Disorders | 2.4 | 2.1, 2.2, 3.1, 3.2, 3.5, 3.6 | Review common Neurological disorders, pathophysiology, symptoms, complications and management strategies. Focus on current consumers in care. |
| 34 | Nutrition and Hydration | 2.10 | 1.1, 1.2, 2.1, 2.3, 2.5, 3.2, 4.3,4.4,4.5 | How do we know how are consumer is tracking? A team approach, including RAOs, kitchen and servery staff, to ensuring or consumers are eating and drinking adequately. Review weighing and weights, preferences, co-morbidities, monitoring intake, encouraging intake, referring on and documentation. Review Assessment tools on request. |
| 35 | Oral care | 2.15 | 3.1, 3.2, 3.3 | One of the 3 essential personal care actions required daily for the safety of our consumers. Best practice guidelines combined with problem solving session on ensuring this action is not neglected. |
| 36 | Pain Identification and management for Care staff | 2.8 | 2.1, 2.2,2.3, 2.5,2.7 3.2, 3.3,4.1 | Consumers will enjoy a quality of life pain free as Pain is not a normal part of aging! Identify, Alert, Act, Evaluate. How care staff play a key role in the effective management of pain. This session reviews the Signs and Symptoms of pain and its impact on Quality of life. Medical and Non-medical interventions and the need for accurate charting and documenting. |
| 37 | Palliation - the role of the team | 2.9 | 2.1, 2.2,2.3, 2.5,2.7 3.2, 3.3,4.1 | What is it? Providing care at the end of life, Advanced care planning. Caring for the mind, body and soul towards the end of life. Review and discuss the Physical care including pain management, nutrition and hydration, mind care – meaningful conversations (emotional support) and soul – spiritual support. Supporting the consumer and their family’s wishes at this time. |
| 38 | Person/Consumer Centered Care (PCC) | 2.4, 3.9 | 1.2, 2.1, 2.2 | “Each resident is able to exercise choice and independence”(1.2) We know what it is but do we do it? Is it different to Customer service? Can we afford for the institution to dictate the care? Quality Standards and PCC, how to save time and avoid conflict. The reputation of the organization is at stake. A powerful and useful session for all staff. |
| 39 | Policies and Procedures | 1.2,2.2, 3.2, 4.2 | 7.3, 8.2, 8.3, | Legislation, staff protection and evidenced based practices and feedback are essential for Policies and Procedures to ensure quality care is delivered to staff. |
| 40 | Pressure injury prevention | 2.4, 2.5, 2.6, 2.11 | 2.1, 2.2,2.3, 2.5,2.7 3.2, 3.3,4.1 | Improve consumer QOL and As a Quality Indicator this area of care is under surveillance. This session focuses on reduction of PI by understanding the risks and causative factors as well observation skills, prevention strategies, and documentation. |
| 41 | Privacy and Dignity | 3.6 | 1.1, 1.5 | Standard 1 Draft Quality Standards – “I am treated with Dignity and Respect” combined with the Charter of Rights creates a powerful statement of our expected performance. This session explores what Privacy and Dignity looks like from the perspective of a consumer and staffs’ role in ensuring consumers experience dignified and respectful care. |
| 42 | Professionalism | 1.6 | 7.2, 7.3 | Participants explore what is professionalism and how it relates to their qualifications and performance in the workplace. Exploring Nurses Standards and Codes of Conduct The session links professional behavior with quality outcomes for the consumers and the organisation’s reputation |
| 43 | Restraints – the consumer experience | 2.2, 2.5, 2.13, 2.14 | 1.1,1.2, 2.2,2.3, 3.3 | Identified as a Quality Indictor of care participants will understand what constitutes restraint and its impact, what situations result in the use of a restraint, explore alternate options, the process required to institute restraint within the legal framework and using he Decision-Making Tool, |
| 44 | Sensory Loss – impact on QOL | 2.16 | 2.3, 3.1, 4.1 | Participants will explore the impact of loss of sensory capacity for Quality of Life and develop a collection of strategies for residents to manage these changes. |
| 45 | Sexuality | 3.9, 3.6 | 1.2 | Charter of Rights, Consumer Dignity and Choice, but how do we feel about it and how do we manage? Staff will develop and understanding of Consumers’ choice as it relates to Sexuality, reflect on their values and support consumers in their choices within the complexities of diagnosis, family and staff. |
| 46 | Single Aged Care Quality Framework | Stands 1, 2, 3,4, 5,6,7,8 | What to expect from the new standards and methods of assessment ready for the proposed July 2018 implementation. Review the Draft, the implementation plan and commencing looking at changes to be made to staff understanding and policies and Procedures | |
| 47 | Skin Integrity | 2.11 | 3.1,3.2,3.3 | Through understanding the skin and its role, common issues from poor integrity and the impact on QOL for the Consumer, explore strategies to prevent injury and improve Consumer outcomes. |
| 48 | Sleep | 2.17 | 3.1, 4.1 | Participants will understand Sleep within the context of the New standards and the Charter of Rights. They will understand the role of sleep and the effect of sleeplessness as well as develop effective strategies to assist the consumer to sleep. |
| 49 | UTI’s | 2.4, 2.12 | 2.3,2.6, 2.7, 3.2 | Prevention and early detection are essential for Consumers to live comfortably. Staff review causes, impact, prevention strategies from evidenced based best practice. |
| 50 | Volunteer Orientation | 1.6 | 1.2, 4.2, 7.3 | Volunteers add important elements and depths of contact with the community for our consumers. Volunteers form part of our workforce and require knowledge and training in safety areas such as Infection prevention, compulsory reporting and Manual Handling |
| 51 | Volunteers – working with them | 1.6 | 1.2, 4.2 | Volunteers add important elements and depths of contact with the community for our consumers. This session addresses some challenges faced by volunteers and staff and discuss strategies to minimize the challenges and encourage positivity |
| 52 | Weight Loss - Unintentional | 2.4, 2.10 | 2.1, 2.2, 2.3, 2.5, 2.6, 2.7, 3.2, 4.5 | As a Quality Indicator this area of care is under surveillance. Participants will understand the potential causes of unintentional weight loss, its impact on the consumers health and wellbeing, the role of early detection, assessment, observations, planning and evaluation to assist the consumers return to health. Strategies will be explored including consultation with consumers and their supports. |
| 53 | Wound Management | 2.4, 2.11, 4.7 | 2.2, 2.6, 2.7, 3.1, 3.2, 3.3, 3.5, | Improve QOL of the consumer by the effective management of wounds. Types of wounds, causes, the latest in Wound treatments, the correct use of products and how to achieve resident outcomes and maintain cost effectiveness. |